UCSF Foundation and UCSF Benioff Children’s Hospitals Foundation, two of the most respected institutions in healthcare and research, are known for their world-class contributions to hospitals, schools, and groundbreaking research. In pursuit of even greater impact, they recognized an opportunity to enhance their digital donation experience. To bring this vision to life, they turned to Saltbox, leveraging our Salesforce expertise to modernize their online giving platforms and help those they serve more effectively.

The Challenges

UCSF had an outdated and expensive custom donation platform that hindered their ability to maximize donations. It was clear that modernizing the system could not only reduce licensing costs but also streamline the process to make donating simpler and more intuitive. By doing so, UCSF could redirect funds towards what truly matters — supporting their life-changing work.

Our Approach

Saltbox set out to redesign two distinct donation systems, for both the UCSF Foundation and UCSF Benioff Children’s Hospitals, on Salesforce Commerce Cloud. Using Lightning Web Runtime (LWR), we built a sleek, modern interface that aligned perfectly with UCSF’s branding. This transformed the donation experience, allowing donors to easily support areas like pediatrics, research, patient funds, and more. We simplified recurring donations and enabled donors to combine multiple gifts in one seamless checkout process.

We also integrated critical backend systems, such as BlueFin for payment processing and Marketing Cloud for automated honoree notifications, ensuring the donation experience was smooth from start to finish.

The Results

A faster, more intuitive platform that makes it easier than ever for donors to support the causes they care about. By optimizing the donation flow and reducing operational costs, UCSF can now focus more resources on their mission.

Wrapping Up

Knowing the direct impact our work had on not only UCSF, but the thousands of people they support means the world to us. We can’t thank UCSF enough for entrusting us to help them help people donate to causes that make real-world differences.

Is your organization’s outdated system holding you back? Let Saltbox show you how a streamlined Salesforce solution can drive growth and efficiency. Contact us and see how we can help.

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