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Case Study: Saving Time Through Order Automation

Manual order processing at Shorr Packaging was costing the team hours daily. Learn how their plan to go "from Flintstones to Jetsons" is saving them time and money.

Saltbox Mgmt

Case Study: Consolidating Systems, Unlocking Growth

Harbor, an industry leader for law firms and corporate legal departments, experienced rapid growth through mergers and acquisitions. This left them with disparate CRM systems and processes across the organization. To streamline and consolidate, they pursued a consultation with Saltbox...

Saltbox Mgmt

Case Study: Changing How We Donate For The Better

A faster, more intuitive platform that makes it easier than ever for donors to support the causes they care about. By optimizing the donation flow and reducing operational costs, UCSF can now focus more resources on their mission.

Saltbox Mgmt

Building the Future of Commerce with Salesforce’s Agentforce

Similarly, the Personal Shopper Agent and Buyer Agent are revolutionizing customer interactions. These agents leverage natural language processing to provide personalized recommendations, manage complex B2B orders, and even solve customer service queries like "Where is my order?" (WISMO).

Shane Smyth - CTO

AI Meets Commerce: What Agentforce Can Do for Your Business

With the emergence of AI, we’re witnessing one of the most exciting shifts in the world of commerce and technology. At Saltbox, what excites us most is how this AI-driven platform will help our clients grow. It’s not just about doing things faster; it’s about doing them smarter.

David Blue - CEO

Case Study: Optimizing Support to Boost Efficiency and Loyalty

For long-established companies like Broan-NuTone, customer service inefficiencies often emerge as the business scales. These aren’t signs of falling behind—it’s the natural result of balancing growth with operational needs.

Saltbox Mgmt

Why We’re Doubling Down on Salesforce: No Need For Shopify

In a time when many Salesforce Commerce partners are branching out to competing commerce platforms like Shopify and Optimizely, Saltbox Mgmt is reaffirming our commitment to focus only on Salesforce Commerce Cloud. Here’s why.

David Blue - CEO

Highlights from the Salesforce Winter '25 Release

As we approach the end of the year, it's exciting to see the new features rolling out in the Salesforce Winter '25 release. Here’s what our experts are saying:

Saltbox Mgmt

Meet the Team: Nathan Anderson

In our new video series, get to know the Saltbox Leadership Team. In this video, learn all about Nathan Anderson, VP of Solutions & Consulting and his journey to get here.

Saltbox Mgmt

The Absurdity of "Where's My Order?" in 2024

Why, in an age where technology can track everything from our daily steps to the contents of our fridge, is this simple question still a massive burden for businesses? If “Where’s my order?” is the million-dollar question every buyer wants answered, why hasn’t the market addressed it?

Nathan Anderson - VP Solutions and Consulting

Top Hits and Hidden Gems on Salesforce Mojo

Shane’s passion for sharing knowledge is evident in the channel's range of content. These videos are more than just tutorials; they are tools that can help you stay ahead of the curve, enabling you to do better work, faster.

Saltbox Mgmt

Meet the Team: Shane Smyth, CTO

In our new video series, get to know the Saltbox Leadership Team. In this video, learn all about Shane Smyth, CTO—his favorite part of a project, what Architecturally-Driven means to him, and his advice for future developers.

Saltbox Mgmt

Commerce is Complicated: D2C Edition

D2C brands thrive on constant customer interaction and brand marketing to drive acquisition. They’ve funneled substantial resources into perfecting the digital commerce experience. Although many early challenges have been resolved, several distinct obstacles remain.

Kyle Dreyer - SVP, Delivery & Operations

Meet the Team: Kyle Dreyer

In our new video series, get to know the Saltbox Leadership Team. In this video, learn about Kyle Dryer, VP of Delivery Operations, and his perspective on Salesforce Commerce Cloud. (Hint: It's powerful but complex.)

Saltbox Mgmt

Commerce is Complicated: B2B Edition

Delivering a seamless B2B digital experience is complex, requiring skilled teams and honest conversations to address challenges and create a frictionless journey.

Kyle Dreyer - SVP, Delivery & Operations

A Vision for Connected Commerce

The digital transformation lid has been taken off and it’s never getting put back on again. We’re on a mission to make every B2B and D2C buying experience as seamless as possible.

David Blue - CEO

Case Study: Making the Most of Marketing Cloud

If your company’s not properly utilizing the Salesforce tools you have, you could be leaving thousands on the table every year. Just imagine all the opportunities leaking out of your funnel…

Saltbox Mgmt

Meet the Team: David Blue, CEO

The first in Saltbox's new Meet Our Team series. In this video, learn more about our founder and CEO David Blue, including his take on changes in the Salesforce ecosystem.

David Blue - CEO

Salesforce RLM: The Future of CPQ

Salesforce Revenue Lifecycle Management is poised to revolutionize the way businesses manage their sales and revenue processes. While it represents a significant step forward, its true potential will unfold as Salesforce continues to innovate and expand its capabilities.

Nathan Anderson - VP Solutions and Consulting

Shorr Packaging: Masterclass

A relatively new Salesforce customer, Shorr Packaging is taking their digital transformation journey one thoughtful step at a time. Follow along with their journey in this recorded masterclass from Saltbox Mgmt and TradeCentric.

Saltbox Mgmt

Salesforce RLM: What is it?

The future of seamless commerce is on the horizon, and RLM is leading the way. By embracing RLM and aligning with evolving buyer expectations, businesses can future-proof their operations in this digital era.

Nathan Anderson - VP Solutions and Consulting

We Built an Interactive Commerce Cloud Demo

Our team has poured their passion and expertise into creating this exceptional demo site. Dive into the meticulously curated product pages and witness firsthand the power of a truly product-centric experience, made possible by Salesforce Commerce Cloud.

Shane Smyth - CTO

Case Study: Elevating the Product Experience with Commerce Cloud

How can you combine Salesforce Commerce Cloud, LWR, and CMS to develop a product-first storefront that makes your brand sing? Explore the case study for our D2C clickable demo site, Precision Designs then explore the storefront.

Saltbox Mgmt

The Effortless Purchase: Upgrading CPQ to CP(Q)O

So B2B sellers, it's self-reflection time. Where are the bottlenecks and hurdles holding back the effortless nirvana your customers expect? In this era of consumer-derived expectations, removing friction must be the ultimate ambition.

Kyle Dreyer - SVP, Delivery & Operations

Connections '24 Recap

If you did not attend, didn’t catch it on Salesforce+, or just want to relive the magic, here is a roundup of what our attendees thought was most interesting at this annual two-day event.

Courtney Algeo - VP Marketing

Accelerating B2B Order Visibility with MuleSoft

With MuleSoft's accelerators for OMS and EDI, and Intelligent Document Processing, companies can finally unify EDI orders and messy PDF data into a seamless Salesforce order processing stream.

Nathan Anderson - VP Solutions and Consulting

6 AI-Powered Data Insights Transforming B2B Commerce

Getting the most out of your data doesn't have to be a daunting, time consuming project. Learn six of the most powerful insights you can gain right out-of-the box with Data Cloud and Commerce on Core.

Shane Smyth - CTO

Unlocking B2B Commerce Transformation Secrets

Discover the intricacies of B2B commerce transformation and learn how to navigate them successfully. Explore key considerations, implementation approaches, and expert guidance for sustainable growth in the digital age.

Kyle Dreyer - SVP, Delivery & Operations

Getting Started with B2B Commerce LWR

With the introduction of the LWR template, Salesforce aims to revolutionize the way B2B companies approach their online sales channels, enabling them to stay competitive in an increasingly digital marketplace.

Shane Smyth - CTO

Revolutionizing B2B Order Management with Salesforce

As B2B buyers now expect the same level of transparency, flexibility, and self-service capabilities they enjoy as consumers, businesses must accept a seamless digital journey as table stakes. Enter Salesforce Order Management (OMS)...

Nathan Anderson - VP Solutions and Consulting

Empowering IT Leadership in B2B e-Commerce

Evolving customer expectations are forcing companies to rapidly overhaul outdated platforms, and it’s often the IT teams who end up responsible for leading these complex transformation projects, whether they are prepared or not.

David Blue - CEO

10 Tips for Managing a B2B Commerce Storefront

Managing a B2B Commerce storefront requires careful planning and a true understanding of the platform's key features. If you’re just getting started with Salesforce B2B Commerce, you might feel a bit overwhelmed with getting it firing on all cylinders. But, we’re here to help.

Nathan Anderson - VP Solutions and Consulting

TDX `24 Recap

At TDX 2024, Salesforce Copilot was a hot topic and we break down a little bit of the magic that this capability can apply to your Salesforce instance in this article.

Shane Smyth - CTO
The Salesforce Commerce & Order Transformation Experts

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