Responsibilities

• Work collaboratively with clients to identify, validate, and document business objectives through robust discovery workshops and related meetings
• Drive the identification of requirements to understand the client’s needs and translate inputs into transformational business and digital solutions.
• Act as a trusted advisor and work with clients to help refine use cases and prioritize scope based on business value
• Create and present application design solutions to clients based on current pain points and future state goals.
• Provide guidance on best practices on digital business applications on the Salesforce platform 
• Achieve customer satisfaction through successful delivery of defined project scope
• Partner with stakeholder teams across business units to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently
• Own the development and refinement of business process flows, use cases, user stories, and test cases
• Develop meaningful and lasting relationships with clients and respond to questions and concerns from stakeholders with supporting research and value-focused recommendations
• Manage administrative portions of project delivery from inception to closure, including defining ways of working
• Identify opportunities and capitalize on “add-on” sales opportunities across projects
• Support pre-sales teams on sales calls with proposal development and resource estimating

Required Technical and Professional Expertise

• 5+ years of functional lead/business consultant (or equivalent) experience delivering digital solutions on the Salesforce platform (or similar web-based/digital development projects) using both waterfall and agile methodologies.
• Professional presentation skills, ability to lead diverse teams, and communicate with client managers, directors, and VPs
• Excellent problem-solving skills with a demonstrated ability to identify issues, propose solid solutions and to collaborate with internal resources as needed for assistance.
• Experience with agile development tools such as JIRA and Confluence.
• Experience with Salesforce Sales Cloud (and/or Industry Clouds), Service Cloud, B2B Commerce, Experience Cloud, or Marketing Cloud.
• Proficient in Google G-Suite or Microsoft Office
• Strong written, verbal and presentation communication skills
• Certified at minimum at the Salesforce Administrator level, ideally with experience or certification in the following clouds: Sales Cloud (and/or Industry Clouds), Service Cloud, Experience Cloud, CPQ, B2B Commerce, and Marketing Cloud.

Company Responsibilities

• Contribute to company thought leadership & industry innovation
• Stay current in pertinent technologies and advance in learning through certifications & other means
• Participate in coaching / mentoring opportunities with other team members

What we offer

• Competitive salary, 100% paid employee health benefits & 401k
• Strong, family-friendly work culture 
• The chance to work in a fast-paced environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact

Please note: No sponsorship is available for this position.

‍